If your parcel is lost or stolen in transport a claim will need to be filed with PostNord or FedEx. This process may take up to 60 business days. During this time Lovelei can not be held liable for the package nor able to send you a replacement or issue a refund. Once the claim has been processed Lovelei will send you a replacement. Kindly remember that there might be an additional waiting time while your new item is being made, since all items are made to order.

If your parcel is lost or stolen while under transportation, please contact us as soon as possible, within a reasonable time, by sending an email to hello@lovelei.com and we will start the claim process.